Insurance Claims | Panel Pro Panel & Paint

Dealing with a car accident is stressful enough — your repair process shouldn't be. At Panel Pro Panel & Paint, we provide comprehensive claims assistance. From preparing detailed repair quotes and documenting hidden damage to communicating directly with your insurer, our team guides you through every step. Whether you're fully insured or third-party, we ensure transparency and deliver cost-effective solutions tailored to your situation.

The Simple 3-Step Process

From Claim to Keys Back.

We've streamlined the entire claim journey so you spend less time on paperwork and more time on the road.

1

Lodge Your Claim

Contact your insurance company to report the accident and obtain your Claim Number. Let them know you choose Panel Pro for your repairs.

2

Bring Your Vehicle

Bring your car to our West Auckland workshop. We'll take detailed photos, thoroughly assess both visible and hidden damage, and send a comprehensive quote directly to your insurance assessor.

3

Get it Repaired

Once the repair is authorised by your insurer, we get straight to work. You can drive away in one of our clean courtesy cars while we expertly restore your vehicle to factory standards.

Approved & Accepted

We Work With All Major NZ Insurers.

Including — but not limited to — the following providers.

IAG

AA Insurance

State

AMI

Vero

Tower

MAS

FMG

Protecta

+ More

Can't see your insurer? Don't worry — contact us anyway. We handle claims from almost every provider in New Zealand.

Did You Know?

Your Questions, Answered.

Do I have to use the repairer my insurance company suggests?

No — you have the right to choose your repairer. It's your vehicle, and you can choose a trusted, CRA & MTA-certified professional like Panel Pro. Simply provide our details to your insurer when lodging your claim.

What about my excess?

If an excess applies to your claim, you simply pay it directly to us when you collect your fully repaired vehicle. We make the payment process easy and straightforward.

Can I get a courtesy car during my insurance repair?

Absolutely. We offer reliable courtesy cars to keep you moving while we handle your repairs. Just let us know you need one when booking your vehicle in (subject to availability).

What if I only have third-party insurance?

We can still help. If you are at fault, we offer transparent, cost-effective quotes for a Private Repair. If it was the other driver's fault, we can provide a detailed repair estimate for you to claim against their insurance. Bring your car in and we'll show you the best options.

Should I claim insurance for minor damage?

Not necessarily. The repair cost might be less than your insurance excess, or you may want to protect your no-claims bonus. Get a free, no-obligation estimate from us first. We'll give you an honest quote so you can decide if claiming is worth it.

How long will my repair take?

It depends on the damage, parts availability, and insurance approval. Minor repairs often take just a few days, while major work takes longer. We promise to give you an upfront timeline, regular updates, and a courtesy car to keep you moving in the meantime.

Hassle-Free Insurance Claim Support.